No. BugHerd starts at $50/month for the Standard plan with 5 users. A 14-day free trial is available without requiring a credit card. There's no free tier, but you get unlimited projects and guest access for clients.

How does BugHerd work?

Install a JavaScript snippet on your website. Clients and team members click anywhere on the page to drop a pin, add a comment, and submit feedback. BugHerd automatically captures screenshots, browser info, and technical details. Tasks appear on a Kanban board for your team to triage and assign.

BugHerd vs Jira: which should I use?

**Use BugHerd** if you're an agency or web dev team that needs simple visual feedback from non-technical clients. **Use Jira** if you're a software company with complex workflows, sprint planning, and developer-focused issue tracking. BugHerd is easier for clients, Jira is more powerful for technical teams.

Can I use BugHerd on staging sites or password-protected pages?

Yes. BugHerd works on staging servers, localhost, and password-protected sites. Your clients don't need to install anything, just visit the URL with the BugHerd snippet installed. This makes it easy to get feedback before launching.

Does BugHerd integrate with other project management tools?

Yes. BugHerd integrates with Jira, ClickUp, Monday.com, Asana, Trello, GitHub, GitLab, and more. Feedback reported in BugHerd can automatically create tasks in your team's existing workflow tools.

Is BugHerd worth $50/month for small teams?

BugHerd's entry price ($50/month) is high compared to alternatives like Marker.io ($39/month) or basic screenshot tools. It's worth it if you work with multiple clients who struggle with traditional bug reporting (email screenshots, vague descriptions). If your team can handle GitHub Issues or Jira, you might not need BugHerd.

BugHerd for Designers: Visual Feedback and Bug Tracking for Websites

BugHerd is a visual feedback and bug tracking tool designed for web designers, developers, and agencies who need an easy way for clients to report issues. Instead of emailing screenshots with vague descriptions, clients simply click on the problem area of the website, add a comment, and BugHerd automatically captures all the technical details (browser, screen size, console errors). It bridges the gap between non-technical stakeholders and development teams.

Key Specs


Price	$50/month (5 users); $149/month (15 users); Custom pricing for enterprise
Platform	Web-based (works with any website via JavaScript snippet)
Best for	Client feedback, visual bug reporting, website QA
Learning curve	Easy (5 minutes for clients, 15 minutes for setup)

How Designers Use BugHerd

BugHerd fits into the website development and QA workflow, making feedback collection painless.

For Client Feedback During Website Development

Web designers and agencies install BugHerd on staging sites so clients can report issues visually. Clients click anywhere on the page, drop a pin, describe the issue, and submit. No need to explain “the button on the third section below the hero image”—the pin shows exactly where. BugHerd captures a screenshot automatically, so designers see the problem in context.

For Internal QA and Testing

Development teams use BugHerd for their own QA processes. Testers browse the site, click to report bugs, and tasks automatically go into the project’s Kanban board. Team members can assign bugs, set priority levels (critical, normal, minor), and track status from backlog to done.

For Cross-Browser and Device Testing

BugHerd automatically records browser type, screen resolution, operating system, and console errors with every bug report. This eliminates the back-and-forth of “what browser are you using?” and helps developers reproduce bugs quickly. Designers can also use BugHerd while testing on their own devices to document layout issues.

For Post-Launch Website Maintenance

After launching a website, keep BugHerd installed (with access restricted to authenticated users) for ongoing bug tracking. Clients can report issues as they find them in the live environment, and your team triages them in the next sprint.

BugHerd vs. Alternatives

Feature	BugHerd	Marker.io	Userback
Price	$50/month (5 users)	$39/month (3 users)	$35/month (5 users)
Visual feedback	✅ Pin on page	✅ Pin on page	✅ Pin on page
Kanban board	✅ Built-in	⚠️ Basic	⚠️ Basic
Integrations	✅ Many (Jira, Asana, etc.)	✅ Many	✅ Good
Browser extension	✅ Optional	✅ Yes	✅ Yes
Screenshot annotation	✅ Auto-captured	✅ Yes	✅ Yes
Free tier	❌ No	❌ No	❌ No

Choose BugHerd if: You’re an agency with multiple clients who need simple point-and-click feedback, and you value the built-in Kanban board for task management.

Choose Marker.io if: You want deeper integration with Jira, Asana, or Monday.com, or you need session replay features for more comprehensive debugging.

Choose Userback if: You want cheaper pricing and built-in user surveys and feedback forms alongside bug reporting.

Getting Started with BugHerd

Here’s how to set up BugHerd for your next website project:

Step 1: Install the BugHerd script on your website

Sign up for BugHerd (14-day free trial) and copy your project’s JavaScript snippet. Paste it into the <head> section of your website, just like Google Analytics. BugHerd works on staging servers, localhost, and production sites. For WordPress sites, use the BugHerd plugin instead of manually adding code.

Step 2: Invite your client or team

In BugHerd, click “Settings” and add team members or clients by email. Guests can report bugs for free without needing a paid seat. Send your client the website URL and tell them to click the BugHerd sidebar (or browser extension icon) to start reporting feedback.

Step 3: Manage tasks on the Kanban board

When someone reports a bug, it appears on your BugHerd Kanban board as a “Backlog” task. Drag tasks to “To Do,” assign them to team members, add priority labels, and move them through your workflow (In Progress, Done). Use BugHerd’s integrations to sync tasks to Jira, Asana, or other tools.

BugHerd in Your Design Workflow

BugHerd sits between design and development during website builds and post-launch maintenance.

Before BugHerd: Design mockups in Figma, build website in code or WordPress
During design: BugHerd on staging site for client review and QA testing
After BugHerd: Fix reported bugs, deploy to production, keep BugHerd installed for ongoing maintenance

Common tool pairings:

BugHerd + Jira for capturing visual feedback from clients, then syncing to Jira for developer workflows
BugHerd + WordPress for client feedback on staging sites before launch
BugHerd + Asana/ClickUp for agencies managing multiple client projects with centralized task management
BugHerd + GitHub for automatically creating GitHub Issues from visual bug reports

Common Problems (and How to Fix Them)

These issues come up with BugHerd and similar visual feedback tools.

“BugHerd is too expensive for our small team”

At $50/month for 5 users, BugHerd is pricier than alternatives. Marker.io starts at $39/month, Userback at $35/month. If budget is tight, try those alternatives or use free tools like GitHub Issues (if your clients can handle it). BugHerd’s value is simplicity for non-technical clients. If your clients are technical, you don’t need BugHerd.

“Clients don’t understand how to use BugHerd”

BugHerd is designed to be simple, but some clients still struggle. Create a short Loom video showing them how to click the sidebar, drop a pin, and submit feedback. Most clients get it after seeing it once. For extremely non-technical clients, you might need to do a screenshare walkthrough.

The BugHerd feedback sidebar can overlap with fixed navigation or floating elements on your site. You can customize the sidebar position (left, right, bottom) in BugHerd settings, or hide it by default and tell users to use the browser extension instead. For public production sites, only show BugHerd to logged-in users.

“We’re getting too many low-priority or duplicate bug reports”

Clients sometimes report the same issue multiple times or submit feedback that isn’t a bug (like design opinions). Use BugHerd’s built-in features to group similar tasks, mark duplicates, and triage priorities. You can also add guidelines for clients: “Only report bugs, not design changes” to reduce noise.

“BugHerd doesn’t sync perfectly with our Jira workflow”

BugHerd’s Jira integration is good but not perfect. Some teams find the sync creates too many issues in Jira or doesn’t map fields correctly. If this is a problem, consider using BugHerd only for client-facing feedback, then manually creating Jira tickets for developer work. Alternatively, Marker.io has deeper Jira integration.